19. What to do in case of unforeseen problems?
Question: What should I do if a recipient doesn’t answer or confirm the transfer?
Answer: You should create a ticket for the MMM Support team:
- Click on the “Support” button.
- Click on “Create”.
Detailed instructions how to create a ticket you can find in FAQ How to get in touch with the Support Team?
Question: I’ve created a Request for Providing Help, but a sender does not transfer funds.
Answer: Every sender has 48 hours to complete his transaction. If you don’t receive funds within 72 hours, the Community will find another participant to provide help to you.
Question: A sender indicated that the transfer had been completed and attached a screenshot as a proof, but I didn’t get money.
Answer: Get in touch with the MMM Support Team. Create a ticket with description of situation. If the participant really didn’t send money, he will be blocked and you’ll be provided with a new sender. Keep calm.
Question: I can’t see captcha. What should I do?
Question: Why didn’t I get Referral or Guider’s bonuses?
Answer: Referral and Guider’s bonuses are credited only for “new” money. For example, if he provides help of $100 you will get $10 bonus. If after that the participant takes out $150 and then provides help of $200, the bonus will be credited only for difference between input and output i.e. for $150 (100-150+200=150). In total the bonus will be $15, but not $20.
In some cases referral and Guider’s bonuses can be credited with 2 days delay. If you wasn’t credited with bonuses more than 2 days, contact the Support Team.
Question: I’ve forgotten/ I want to change my password, but I didn’t receive any message to my e-mail with password recovery. What should I do?
Answer: Check “Spam” folder. If you really didn’t receive, request it again. In other case, contact the Support Team. Your identity will be verified and your password will be changed.
Question: I’ve created a ticket to the Support Team but I haven’t received any feedback. I’m worried...
Answer: Don’t worry. The Community Support Team has a lot of tickets due to a rapid MMM East Africa development. Your request is in a queue. You should wait for a while.
Question: I’ve completed the registration but I haven’t received any message to my e-mail. Why?
Answer: Check “Spam” folder. If it isn’t there, try to request password recovery at the page www.mmmoffice.com. Nevertheless, if the problem hasn’t been solved, register using another e-mail.
Question: I haven’t got a bonus for “letter of happiness”. Why?
Answer: Probably your letter was not approved yet or was rejected by a moderator. If your letter was rejected, as a rule the moderator writes the explanation. If the moderator has checked the testimonial and there aren’t any comments and bonus hasn’t been credited, get in touch with the Support Team.
Question: I have confirmed Mavros, but I can’t withdraw them. Why?
Answer: You should have not only confirmed, but also unfrozen Mavros. Every type of Mavro has different color. Green Mavros are available for withdrawal (“selling”), blue ones are frozen, red ones are unconfirmed. If your Mavros are green, but you can’t create “Get Help” request more than 24 hours, contact the MMM Support Team.
Question: I can’t login my Personal Office.
Answer: Sometimes, Personal Office can be unavailable for maintenance works. Try again later.
If you can’t login for a first time with your e-mail and password, it means you didn’t successfully registered. Register again with same or different data.
In some cases your account could be removed (for example, for 2 months inactivity).
If you can’t login into your Personal Office because of the forgotten password, use a password recovery procedure (How to recover a password for Personal Office?).
Question: My account was hacked! What steps should be taken?
Answer: Change your password immediately! Inform the Support Team and your Guider about the incident. If you detect a created “Getting Help” request and created order, inform the Support Team and send a message to your sender asking not to transfer money.
Question: I want to “buy/sell” Мavros (created a Request), but see no Order(s) in my Personal Office.
Answer: An Order creation can take up to 3 days. The System looks for receiver/sender to match your request. You should just wait. If you waited for more than 3 days, contact the Support Team.
Question: Account details of receiver are are not correct or missing. What should I do?
Answer: Contact your receiver by phone or via chat in the order. If there are any problems with it, inform the Support Team.
Question: My Mavros in Personal Office became negative. Why?
Answer: Negative Mavros appear when you was charged with a penalty. You could be charged with a penalty for a violation of the MMM Community rules. If you don’t agree with the penalty, contact the Support Team.